Contact Furnituretta – We're Here to Help

It’s vital to us that you can shop on our website in complete confidence. It provides total protection at every step, from making transactions to updating personal information.

You can, but only prior to delivery. To do so, contact us. Please note, amending your order may change your delivery date and alter the price you’ve been quoted.

Furnituretta cannot accept responsibility for furniture not fitting through accessways or into your desired space. Ultimately, it is up to you to check before delivery that the space is sufficient, so please measure all doors, stairways, and your chosen space carefully.

If your order has arrived and doesn’t fit, or you’re concerned that an order due to be delivered may not fit, then contact us.

Free UK Mainland Delivery (This excludes N. Ireland, Offshore Islands, and some parts of Scotland)

Please note: Additional delivery charges apply to London congestion zones and may apply to certain postcodes such as AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ

Please refer to our delivery page for more information.

Unfortunately, we don’t currently deliver overseas.

For online orders only, you’ll have 30 calendar days from the day you receive your order to notify us in writing that you want to return your order.

You can do this either by create a ticket or login to your account and click Return request.

Please note, we do not accept returns of mattresses or divans that have been used without a mattress protector, or divan beds, mattress protectors, or pillows unless they are unopened, unused, and still in their original packaging.

Click here for more details.

If you change your mind before you start assembling your furniture, we are more than happy to arrange a return. Please be aware that there is a charge for this, depending on the size of your item:

• Small Items [Below 30kg]: £18
• Medium Items [30-100kg]: £39
• Large Items [Above 100kg+]: £69

Items must be in the same condition that you received them in and available for collection within 14 days. We won’t be able to refund you in full if there are any signs of damage or misuse.

Once we've received your cancellation and the item is back in our warehouse and has been inspected, you will your full refund to the original payment method you used, less the cost of the collection of the item.

Refunds made to a credit or debit card may not show in your account straightaway due to the clearing time required by banks to process the refund. Typically, this can take up to seven working days, but varies depending on the bank. Please contact your card issuer or bank directly with any queries.

We’ll let you know straight away if your estimated delivery time changes. Please remember that some delays are beyond our control, but we’ll always make every effort to keep you up to date.

For online orders only, all you need to do is advise us in writing by email.

You can cancel your online order (excluding bespoke orders) at any time prior to delivery with no charges.

If you find a fault with your furniture after delivery, please contact us via the contact form and upload up to 5 images.

To ensure we can provide you with the most detailed and accurate information, we currently manage all product inquiries, including discussions about specific furniture models, via email.

This approach allows our team to:

• Share links to product specifications, images, and pricing easily.
• Provide a written record of our conversation for you to reference later.

We understand that you wished to speak with someone over the phone, and we apologize that we cannot offer that service at this time.

We look forward to assisting you and providing all the details you need to make your decision!